I DO NOT appreciate the service representatives at the Call Center. They are rude, inconsiderate, and borderline disrespectful. When I called on the night of my move in, "Kathleen" was busy trying to "close the sale" herself (telling me the "he" was "not available", when in fact it was a "she", and I found out later on that who I asked for wasn't even there!!!) - instead of transferring me to where I asked her to! I called back to speak to someone else to transfer me to the physical location and got "Yesenia" who informed me that the place was about to close (which is why I called). She seemed to only want to close the sale with me - even after I informed her that I was driving on a very busy highway AND during rush hour traffic!!!! THIS is what happens when people are driven to makes sales because of commission. There was NO respect, only concern about getting my money/closing the sale (and this is NOT an exaggeration). IF it wasn't for the General Manager "Zee", I would not even look in this place's direction - and that's a FACT!!! I'm sorry, but this was Terrible customer service just about all the way around.
- Nae Roberts, 02/05/2024